Contact PsychVault
Marketplace support for buyers and creators. We can help with orders, downloads, stores, payouts, privacy enquiries and concerns about listings.
Email hello@psychvault.com.au or use the form below. PsychVault support is not a clinical consultation service.
We aim to acknowledge enquiries within 3 business days. This is a response target, not a guarantee of resolution within that time.
Who operates PsychVault
PsychVault is operated by Ethan Smith, based in Western Australia, 6076. The legal entity name on the Australian Business Register is SMITH, ETHAN. ABN 18 693 344 969 (ABN Lookup). Read Ethan’s author profile for his stated professional background and LinkedIn link.
For founder or editorial enquiries, email ethan@psychvault.com.au. Marketplace support is separate from individual clinical advice.
What do you need help with?
Purchases and downloads
Tell us the purchase email, resource name, order date and what went wrong.
Read the refund policyCreator stores and payouts
Include your store or resource URL and describe the account or Stripe setup issue.
Read creator FAQsPrivacy and account deletion
Use the email associated with your account and tell us whether you need access, correction or deletion.
Read the privacy policyListings and editorial corrections
Include the listing or article URL, the concern and any supporting source. Copyright reports should identify the work and rights holder.
Read the editorial policySend a message
A resource URL, the email used at checkout and a description of any error can help us investigate. Please do not send passwords, full payment card details or identifiable client information.
For quick answers, see the FAQ. We use the details you send to handle your enquiry as explained in our privacy policy.