Frequently asked questions

Open a resource listing and check its description, previews, price and file details. Sign in with a verified email address. Select the buy or free claim button. Paid purchases go through Stripe Checkout; free claims do not require payment.

After a successful purchase or free claim, open My Library while signed in to the same account. Find the resource and select Download. Paid checkout also directs you through a confirmation page. If access is missing, contact support with the purchase email, resource URL and any error shown.

Contact PsychVault with the resource URL, purchase email and a description or screenshot of the problem. Our refund policy explains assessment and Australian Consumer Law rights.

Formats vary by listing. Check the resource description and file information before checkout, and make sure you have software that can open the listed format. Ask support if the delivered file differs from the listing.

Where the creator’s licence permits client use, the individual purchasing clinician may print or privately send copies to their own clients. Permissions vary by resource: check the listing and included licence, and ask the creator before distributing client copies if permission is not stated. The standard licence does not permit team or practice-wide sharing, resale or public posting. Read the terms of service and contact us before purchase if ownership or permissions are unclear.

Marketplace resources come from independent creators. A listing or creator badge does not establish that a file is a validated assessment, appropriate for every client or independently clinically reviewed. Check the source, intended use and your professional obligations before using it.

Where a store offers messaging, signed in buyers can ask a creator about a listing before purchasing. Use PsychVault support for order, billing or account problems.

Creators can archive listings or close a store from the creator dashboard. Contact PsychVault to request account deletion. Some transaction and dispute records may need to be retained after account closure.

Use the contact form or email PsychVault support. Include the account or purchase email, relevant URL and the error or concern. Do not send passwords or identifiable client information.

Create an account, verify your email and apply for creator access. The application flow currently grants creator dashboard access immediately. A store needs the required professional credential details before publication. Paid listings need a payout ready Stripe Connect account.

The standard platform fee is 20% of the sale price. Eligible creators who complete the 30 day Founder activation steps receive a 15% platform fee on their account. Creator share is calculated after that platform fee. Other payment charges or tax obligations should not be inferred from a simple percentage example. Check your creator payout information for your account's rate.

Applying during the available offer starts a 30 day activation window. During that window, an approved creator who attaches their first downloadable resource can activate the 15% Founder rate and badge. The activated rate remains on the account. Check the creator dashboard for your own eligibility and deadline.

Paid listings require Stripe Connect onboarding. Stripe determines when funds become available and the bank payout schedule shown in your Stripe Express Dashboard. We cannot promise a fixed number of days after each sale.

A PsychVault administrator sets the badge on a creator store. The badge alone does not show which credentials were checked, and it is not an endorsement or independent clinical, legal or regulatory review of the store's resources.

Use the report option where available or contact support with the listing or store URL and a clear explanation. PsychVault has moderation tools and can restrict or remove content after review.

Eligible buyers can leave resource reviews. Reviews and reports help identify issues but do not replace a buyer's assessment of suitability.