Answers for buyers, creators, and clinicians using PsychVault

Open the resource page, review the preview images and details, then use the checkout button. Free listings can be claimed without payment, while paid listings are processed through Stripe.

After checkout, eligible resources become available from the purchase flow and your library access points. If a download is missing, contact support with your purchase email and the resource name.

Refunds are handled under the marketplace refund policy. Because these are digital products, outcomes depend on the issue, delivery status, and whether the product materially differs from the listing.

Yes. Where messaging is available, buyers can contact creators to ask clarifying questions about fit, format, or intended use before they buy.

PsychVault is designed for clinician-designed and practice-adjacent resources. Sellers should upload material they have the right to publish and that meets marketplace quality and safety expectations.

You should have a clear title, concise description, pricing, preview images, and a download-ready file. A published store and payout-ready setup are also important for paid resources.

Payouts use Stripe Connect for secure fund transfers. When you're ready to sell, you'll complete Stripe onboarding (usually 5–10 minutes) to verify your banking details. Earnings are transferred automatically based on your Stripe Connect schedule.

PsychVault takes a 20% platform fee on each sale, meaning you keep 80% of the purchase price. Examples: Price $50 AUD → You earn $40. Price $100 AUD → You earn $80. Price $25 AUD → You earn $20. Free resources earn $0 but build your following. Prices are in AUD and payouts go directly to your connected bank account.

Payouts are managed by Stripe Connect and happen on a schedule tied to your bank account setup. Most creators see earnings transferred within 2–7 business days of a sale, though timing varies by bank and country.

1) Create an account with a verified email. 2) Apply to become a creator (usually approved within 24–48 hours). 3) Set up your public store with a profile, bio, and logo. 4) Create your first resource with title, description, pricing, and preview images. 5) Complete Stripe Connect setup (5–10 minutes) to enable payouts. 6) Publish your resource and start earning.

Yes. You control the price for each resource individually. You can offer free resources to build trust and your audience, then price paid resources based on depth, length, and clinical value. Many creators test different price points to find what works for their audience.

Yes. Creators can update listing details, previews, files, pricing, and publishing state from the creator dashboard.

As a buyer, you can: Browse and search resources by category, tag, or creator. Read previews, ratings, and reviews. Follow your favourite creators for new listings. Message creators to ask questions before buying. Purchase and download resources (or claim free ones). Access your library of purchases. Leave detailed reviews sharing your feedback. Report resources or creators if something feels wrong.

Anyone with a verified email can apply to become a creator. Once approved (usually 24–48 hours), you can: Create a public storefront with your profile, bio, and branding. Upload resources with titles, descriptions, preview images, and files. Set individual pricing for each resource (free or paid). Message buyers who have questions. View analytics on resource views and sales. Manage payout details via Stripe Connect. Edit or unpublish resources anytime.

Store owners (creators) are clinicians who curate and publish resources on the marketplace. Regular buyers browse and purchase. Creators have a public storefront, earn revenue, can build a following, and access creator tools like analytics and resource management. Buyers explore listings, build a library, and can follow creators. Many creators are also buyers—you can both publish resources AND purchase from other creators.

Yes. Once you're approved as a creator, you keep your buyer account and can do everything—browse and buy resources from other creators, upload your own, manage your store, and earn revenue. Many clinicians do this to both discover new tools and share their own.

You can archive resources and close your store from the creator dashboard. For account deletion or other account-level changes, contact support with your request.

You should only upload material you created, own, or have explicit permission to share. PsychVault doesn't allow: copyrighted material without permission, plagiarised content, impersonation, or material that violates clinical or ethical standards. When in doubt, contact support before publishing.

Resources that work well: assessment templates, therapy worksheets, session planners, clinical handouts, NDIS report templates, psychoeducation materials, intake forms, progress tracking tools, and practice management guides. The best resources are practical, well-designed, immediately useful, and solve a specific clinical problem. Avoid vague or overly generic content—specificity attracts buyers.

Start with the problem: 'Therapists struggle to explain anxiety to clients.' Then the solution: 'This resource is a 5-minute psychoeducation guide with visual diagrams.' Then the proof: 'Used by 200+ clinicians, rated 4.9/5.' Include: target audience (e.g., 'For CBT practitioners'), file format and length, what's inside (list key templates), and who will benefit. Keep it under 500 words and use bullets—buyers skim, they don't read essays.

Upload 3–5 preview images showing actual pages or screenshots from your resource. Show: cover/title page, sample content, a completed example, and key sections. Buyers want to see exactly what they're getting. Poor previews = low conversions. Invest time here—it directly affects sales.

Research similar resources on PsychVault first. Most therapy templates range $15–$50 AUD depending on depth and effort. First-time sellers often start lower ($25–$35) to build reviews and credibility, then raise prices as feedback improves. Remember: you keep 80%, so a $25 resource earns you $20. Test, measure, adjust.

Start with quality: publish 2–3 solid resources before worrying about marketing. Encourage reviews on each purchase. Follow creators in your niche and message collaborations. Consider free resources as lead magnets. Use your bio and store description to explain your clinical specialty and why buyers should follow you. Consistency matters—publish new resources regularly to show up in recent listings.

Currently, PsychVault supports individual pricing per resource. If you want to offer bundles, you can create a combined resource (e.g., 'CBT Bundle: 5 Templates + Guides') and price it accordingly. You can also offer free resources to build followers, then monetize later resources. Contact support if you have specific promotion questions.

Listings are expected to follow marketplace standards around safety, copyright, impersonation, and accurate representation. Moderation and reporting tools help surface issues for review.

Use the contact or feedback channels and include the resource name, URL, and a short explanation of the issue. Specific context helps the team investigate faster.

Response times vary with volume, but including the store, resource, order, or account details usually speeds things up.

Use the feedback page if you want to suggest a new feature, report a rough edge, or share how the browsing and creator experience could improve.