Last updated 11 October 2026
Refund policy
PsychVault delivers digital resources through buyer accounts. This page explains how to report a purchase problem and how we assess requests. Your rights under Australian Consumer Law remain available after a download.
Change of mind
Digital resources may be available as soon as payment is confirmed. A change of mind or choosing an item that does not fit your workflow does not automatically entitle you to a refund. Contact us if an order has not completed or access has not been granted; cancellation may be possible. This does not limit statutory remedies where a resource has a problem.
Faulty, inaccessible or misdescribed resources
Tell us if you receive the wrong file, cannot download or open it, or find that it materially differs from the listing. We will compare the listing and order records, investigate the file or access problem, and ask for details if needed. Depending on the issue and applicable consumer guarantees, an appropriate remedy may be a fix, replacement or refund. Downloading a file does not remove your statutory rights.
Duplicate or incorrect charges
If you see a duplicate or incorrect charge, send us the purchase email, resource name, date and charge details. Do not send a full card number. We will check the payment and entitlement records and correct confirmed errors.
How to request help
Sign in and use the refund request option for the purchase in My Library, or contact support. Include the purchase email, resource URL, order date, a short description and any relevant error or screenshot.
Please report problems as soon as practical; 14 days is a useful target for investigating a recent order, not a deadline on consumer law rights. We assess the circumstances and will tell you the outcome. Approved Stripe refunds are sent through the payment processor to the original payment method; when the funds appear depends on the provider and bank.
You may contact PsychVault first so we can investigate promptly. You remain free to raise a legitimate payment dispute with your provider.
Australian Consumer Law
Nothing in this policy excludes consumer guarantees or remedies that cannot be excluded by law. The available remedy depends on the nature of the problem. For more information, see the ACCC guide to consumer rights and guarantees, our terms of service and privacy policy.
Contact and support
Operated by Ethan Smith, legal name SMITH, ETHAN. ABN 18 693 344 969. We aim to acknowledge enquiries within 3 business days. This is a response target, not a guarantee of resolution within that time.
If you need help with billing, downloads, refunds, privacy, or a policy question, contact the PsychVault team directly or use our contact page.