Psychology Fees & Medicare Communication Pack

Explain Better Access costs clearly

Help clients understand psychology fees, Medicare rebates and out-of-pocket costs before their appointment.

The Psychology Fees & Medicare Communication Pack provides editable client handouts, reception scripts, checklists and manual trackers for psychologists and their practice teams.

It focuses on Better Access psychology services, including referral checks, service limits and common billing questions.

What’s inside

The 12-page editable Word document includes:

1. 1Getting started: Instructions for adapting the pack, sharing client pages and keeping staff materials within the practice.
2. 2Client explanation sheet: Plain-language information about fees, rebates, gaps, billing arrangements, referrals, private health insurance and overseas telehealth.
3. 3Appointment costs form: Record the fee, expected Medicare rebate, estimated gap, upfront payment and unresolved questions.
4. 4Fee and rebate worksheet: Calculate costs manually, distinguish estimates from verified information and check bulk-billing requirements and claim timeframes.
5. 5Four fictional examples: Explain private billing, bulk billing, cross-year referrals and services used with another provider.
6. 6Five reception scripts: Address expectations of free appointments, unverified rebates, unclear referrals, affordability and cancellation fees.
7. 7Booking confirmation email: Communicate appointment costs, outstanding checks and relevant billing limitations before attendance.
8. 8Referral and eligibility checklist: Check MyMedicare or usual medical practitioner requirements, applicable referral exceptions, service usage and telehealth locations.
9. 9Individual service tracker: Record referral-course and calendar-year usage separately.
10. 10Group service tracker: Keep group-service counts separate, with verification and follow-up fields.
11. 11Further-care reminder: Support conversations about remaining services, referral follow-up and access barriers.
12. 12Sources, review record and licence: Official information links, practice review prompts and permitted uses.

Format and use

You receive one editable Word document (.docx).

Personalise the wording, fees and practice details, then print or export relevant client-facing pages to PDF for private sharing with your clients.

Designed for psychologists, practice owners and staff supporting the purchasing clinician. Calculations and trackers are manual.

Scope and limitations

This pack covers Better Access, rather than every Medicare psychology pathway. It does not provide comprehensive guidance for eating disorder or chronic condition arrangements.

It does not verify eligibility, calculate entitlements automatically, submit claims, provide an assignment-of-benefit agreement or guarantee payment or compliance.

Created by Ethan Smith for MindFrame, published through PsychVault. It is not an official Medicare or Services Australia resource, and no independent professional review is claimed.

Version 1.2, updated 1 November 2026. Check current official requirements and have your responsible clinician or practice lead review the adapted materials before use.

Licence

For one purchasing clinician, including staff supporting that clinician’s workflow. You may edit the templates and print or privately send adapted client-facing pages to your own clients.

No resale, public posting or redistribution of the unadapted pack. Additional clinicians or organisation-wide use require separate permission.